Refund policy

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

1. Change of Mind

We do not accept returns, exchanges or refunds where you:

• change your mind;
• order the incorrect style, colour or size;
• no longer require the item;
• cancel your event; or
• decide the product is not suitable for personal preference.

As each MICHAETT piece is handcrafted, returned items cannot be resold.

2. Consumer Guarantees

If your item has a manufacturing fault, is not of acceptable quality, or does not match its description, your rights under the Australian Consumer Law apply.

Depending on the nature of the issue, you may be entitled to a repair, replacement or refund as provided by the Australian Consumer Law.

3. Reporting a Problem

If you believe your item has a fault, please contact us as soon as reasonably possible after discovering the issue.

Please email michaela@michaett.com and include:

• your order number;
• a description of the issue; and
• clear photographs showing the concern.

Each claim will be carefully assessed to determine whether the issue results from a manufacturing fault or another cause.

4. What Is Not Considered a Manufacturing Fault

Consumer guarantees do not apply where damage results from:

• normal wear and tear;
• accidental damage;
• improper handling, storage or care;
• exposure to heavy rain, excessive moisture or extreme heat where the hat is not designed for such conditions;
• crushing, folding or improper transportation;
• alterations or repairs carried out by anyone other than MICHAETT; or
• failure to follow our Hat Care instructions.

For information on caring for your hat, please refer to our Hat Maintenance guide:

Hat Maintenance Guide

5. Assessment of Returned Items

Where a return is required for assessment, we will provide return instructions.

Once the item has been received, it will be carefully inspected. If the item is found to have a manufacturing fault covered by the Australian Consumer Law, we will provide the appropriate remedy.

Where possible, we appreciate items being returned with their original packaging; however, original packaging is not required to make a claim under the Australian Consumer Law.

6. Return Shipping

If a product is confirmed to have a fault covered by the Australian Consumer Law, MICHAETT will reimburse reasonable return shipping costs.

If inspection determines that the issue resulted from misuse, accidental damage or failure to follow the Hat Care instructions, return shipping costs remain the responsibility of the customer.

7. Processing Time

Once the returned item has been inspected and a remedy approved, repairs, replacements or refunds will generally be processed within 3–5 business days.

8. Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not commenced.

Once production has begun, cancellations are generally not possible due to the handcrafted nature of our products.